Damage Policy

At Brizzio, we ensure every product is carefully packed and inspected before dispatch. In the unlikely event of receiving a damaged product, customers must follow the guidelines below.

1. Eligible Damage Claims

Damage claims are accepted for:

●       Broken basins or sanitaryware

●      Cracked mirrors

●      Transit damages

●      Manufacturing defects

●      Missing components due to shipping damage

 

 2. Claim Reporting Timeline

Customers must report damage within 48 hours of delivery.
Claims submitted beyond this period may not be accepted.

 

 3. Mandatory Proof Required

Customers must provide:

●       Unboxing video without cuts or edits

●      Product images

●      Packaging images

●      Invoice/order number

 

Claims without proper evidence may be rejected.

 

 4. Inspection & Verification

Brizzio reserves the right to:

●       Verify the damage claim

●      Request additional images/videos

●       Conduct a third-party inspection if required

 

 5. Resolution Process

Upon successful verification, Brizzio may offer:

●       Replacement

●       Store Credit

●      Refund (subject to approval)

 

 

 6. Non-Eligible Damage Claims

Damage caused due to:

●       Improper installation

●      Mishandling after delivery

●      Natural wear and tear

●      Incorrect usage

●      Unauthorized modifications

Will not be covered.

 

 7. Contact for Damage Claims

Email: customercare@brizzio.co.in

Phone: +91 9845501213